About RAKESH BUDIHAL
About me
Carrier Objective: –
A committed and hardworking individual who enjoys every challenge and passionate about automobiles. I am able to work effectively and efficiently in a team. My drive and ambition are to ensure that I am a valuable asset to company.
Personal Profile: –
An Automobile Engineer graduate with 7.3 Years of hand-on experience in Customer service, technical service support, Repair & Maintenance, Aftermarket service, Fleet management, pre-owned cars business operations, Service operations & Business development and Team management.
Education Details: –
B.E- Automobile Engineering from VTU (BEC) Bagalkot (2013)
Pre-University education in PCMC combination from B.V.V.S. Basaveshwar Science College-Bagalkot (2009)
Schooling from BNHS SCHOOL-Bagalkot from Karnataka-State Board (2007)
Education
- 2009 - 2013
Experience
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2019 - 2022
OLX Autos, Sobek Auto India Pvt Ltd – Bengaluru, KA
Inspection Engineer-B2B
Inspection Engineer-B2B, 08/2019 to 08/2022
OLX Autos, Sobek Auto India Pvt Ltd – Bengaluru, KA
Worked as an Inspection Engineer (Aftersales dept) in OLX Autos.
Responsible for day-to-day B2B operations of pre-owned cars and coordinating with pre-owned cars channel partners (Includes True value, Authorized OEM & Multibrand dealers) across Bangalore city.
Visiting dealerships for vehicle inspections and vehicle documents verifications (in field).
Coordinating with customer and dealer consultants for price negotiation of pre-owned cars.
Handling customer & channel partner’s queries regarding process & documentations.
Generating profit to the company by max number of cars procured. -
2018 - 2020
PITSTOP, Chat Pay Commerce Pvt Ltd. – Bengaluru, KA
Senior Executive
Responsible for handling day to day B2B fleet operation of uber xchange leasing India pvt ltd, Bangalore.
Handling end to end vehicle maintenance of uber fleet vehicles includes uber XLI & uber insurance.
Planning and allocation of job in respect to type of damage to the vehicle & monitoring the activities.
Preparing the work order, contacting insurance companies, conducting surveyor inspections and examining as per guidelines of insurance company.
Communicating, cooperate & coordinate with external agencies (Client Uber, Work Shops, Insurance Companies & Partners) & coordinating with internal team and working towards process improvements.
Customer interaction & monitoring feedback and resolving the problems with the help of concerned Departments & visiting to dealership to understand & solve field problems.
Responsible for handling a team of automobile technicians for trouble-free maintenance of uber vehicles.
Daily, weekly & monthly service report generation and timely submission of reports to client uber. -
2016 - 2017
OLA CABS, ANI Technologies Private Limited (IBC) – Bengaluru, KA
Executive-RMT Team
Responsible for coordinating & co-managing the end-to-end service operations and process related to OLA Fleet Technology.
Accepting & resolution of service requests raised by channel partners in service request tickets system (Jira/zendex), repair cost optimization after analyzing the concern telephonically. evaluate estimate cost of Automobile spares and labor rates as per schedules & approving the work required for optimum Repair of the car.
Monitoring WIP and facilitating repair partner for early repair and timely submission of workshop service bills to OFT finance, tracking payment advice etc.
Coordinate with service centers (OEM Dealers), city team and ensure that vehicles are serviced & ready on time.
Escalating potential issues to internal & external stakeholder (OEM, hub head of service sales, & directors Etc.), Involved in product problem process by actively communicating about quality issue & other product problems.
Assisting technical support to cross-functional teams CC team, workshops, regional team &partner leasing team. -
2015 - 2016
RNS Motors Pvt Ltd (Maruti) – Bengaluru, KA
Service Advisor
Worked as a service advisor looking after customer complaint handling & approach, estimate and technical report preparation, predelivery inspections, service delivery, warranty claims, spare parts marketing, organizing service camps, team handling etc.
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2014 - 2015
Sutaria Fiat Pvt Ltd – Belgaum, KA
Service Advisor
Worked as a service advisor taking care of customer complaints & assisting technician on repair works, service delivery, team handling, overhauling, troubleshooting and diagnosis on mechanical, Electrical and body repair sections in passenger cars.